Refund Policy

## Return & Refund Policy – Sultan Optics

At Sultan Optics, we take pride in the quality of our wooden eyewear. If you are not completely satisfied with your purchase, we’re here to help.

### Returns
You have 14 days from the date of delivery to request a return.

To be eligible for a return:
- The item must be unused and in the same condition that you received it  
- The item must be in its original packaging  
- Proof of purchase (order number or receipt) is required  

### Non-Returnable Items
- Customized or made-to-order products  
- Items damaged due to misuse or improper handling  

### Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection.

If approved:
- Your refund will be processed within 5–10 business days  
- The refund will be issued to your original payment method  

### Shipping Costs
- Customers are responsible for return shipping costs  
- Original shipping fees are non-refundable  

### Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product.

We will offer:
- Replacement, or  
- Full refund (including shipping)

### Exchanges
We only replace items if they are defective or damaged.

### Contact Us
If you have any questions about our Return Policy, please contact us:

Sultan Optics – Wooden Eyewear  
New Cairo, Cairo, Egypt  
📧 Email: info@sultanoptics.com  
📱 WhatsApp: +20 100 660 5049  
🌐 Website: https://www.sultanoptics.com/