Frequently Asked Questions
How can I order prescription glasses from Sultan Optics? Ordering is easy. Visit our Prescription Ordering page, enter your contact details and prescription (OD/OS SPH, CYL, AXIS, ADD when applicable, and PD), choose your lens options, and upload your prescription if available. Add any notes, then submit your order. We’ll review the prescription and contact you to confirm the details before processing.
What types of prescription lenses do you offer? We offer a range of prescription lens options, including single-vision and other lens types depending on your prescription and needs. We’ll help you choose the appropriate option before processing your order.
How do I submit my prescription? You can enter your prescription details directly on our Prescription Ordering page. Provide your OD/OS SPH, CYL and AXIS, ADD when applicable, and PD. You can also upload a copy of your prescription for review.
Can I order prescription glasses without uploading a prescription? Yes, if you have your prescription details, you can enter them directly on our Prescription Ordering page. If you have a prescription document, you can also upload it so we can review the details before processing your order.
How long does it take to receive my prescription glasses? Processing and delivery time depends on your prescription, lens choice, and delivery location. We’ll confirm the expected timeframe with you after reviewing your order details
What information do I need to order prescription glasses? You’ll need your contact details and prescription information, including OD/OS SPH, CYL, AXIS, ADD when applicable, and PD. You can also upload your prescription document.
Can I choose different lens options? Yes. Available lens options depend on your prescription and needs. You can select your preferred lens options on the Prescription Ordering page, and we’ll confirm the details with you before processing.
Can I contact Sultan Optics about my prescription order? Yes. If you have questions about your prescription or order, you can contact Sultan Optics for assistance. We’ll review your information and help confirm the order details.
How do I know if my prescription details are correct? We review the prescription information you submit before processing your order. If anything needs clarification, we’ll contact you before proceeding.
Can I order if I have questions about my prescription? Yes. Submit your available prescription information and any notes or questions through the Prescription Ordering page. We’ll review the details and contact you if clarification is needed.